It costs 6 times as much to find a new customer as it does to retain an existing customer (Understanding Customers by Ruby Newell-Legner). And according to Marketing Metrics, the probability of selling to an existing customer is 60-70%, but the probability of selling to a new prospect is 5-20%.
I’ve written previously about the ongoing efforts of tourism marketing professionals to promote the Adirondack region as a destination. From the I Love New York program to the Adirondack Regional Tourism Council to each County’s designated Tourism Promotion Agent (TPA), there are ongoing, comprehensive marketing strategies being implemented, with measurable results that are utilized to inform future efforts.
I’m sure it’s consistent in the other Adirondack counties, but as the accredited destination marketing organization for Essex County, we hear from individual businesses asking us to help them with marketing all of the time. And we do. Of course, we also develop programs and mechanisms for individual businesses to promote themselves within the framework of our overall regional marketing strategies. » Continue Reading.