Fire! … Please send help — there’s been a car accident! … We found our son in the pool … please help us! … We need an ambulance … I think my husband’s having a heart attack! … My wife can’t breathe and she’s turning blue! Many of us have experienced terrifying moments like those at one time or another. In modern times, amazingly quick responses are the norm from fire and EMS personnel directed by information received at county emergency service centers.

Until several decades ago, those positions were nearly all filled by men. But for much of the twentieth century, most rural areas lacked coordination of services. A vital cog in emergency situations back then was the local switchboard operator, who was nearly always a woman. In almost every instance where policemen and/or firemen were needed, the telephone operator was key to obtaining a good outcome. She was the de facto emergency services coordinator of yesteryear.

Her importance during times of crisis was often overlooked, with most of the glory going to policemen and firemen capturing criminals, rescuing victims, and saving lives. But emergency personnel and telephone-company executives were aware of the vital role operators played on a daily basis. » Continue Reading.